Q1: Can I request a sample order for the LED light?
Yes, we welcome sample orders to test and verify quality. Mixed samples are also acceptable for your evaluation.
Q2: What is the typical lead time for orders?
Samples generally require 5-7 working days, while mass production typically takes around 30 days depending on the volume.
Q3: Do you have a Minimum Order Quantity (MOQ)?
We offer a low MOQ. Even a single piece for sample checking is available to help you get started.
Q4: How are the goods shipped and how long is the transit?
We usually ship via international couriers like DHL, UPS, FedEx, or TNT, taking about 7-14 days. Airline and sea shipping are also available options.
Q5: What kind of warranty do you provide for your products?
We stand by our quality and offer a 3-5 year warranty on our LED lighting products.
Q6: How do you handle faulty or defective products?
Our products undergo strict quality control with a defect rate under 0.2%. For any issues during the warranty period, we provide replacements or repairs based on the situation.
TYE Home Furnishing
