Frequently Asked Questions
Do you accept custom design requests?
Yes! We specialize in custom chandeliers. Provide your design (sketches, CAD files, photos) or specifications (size, finish, crystal type, etc.), and we'll provide a tailored quote.
How do you ensure product quality?
We implement strict QC: material inspection (crystal grade, metal), production checks, and final pre-shipment testing (electrical safety, function, finish, assembly). Photos and videos are available upon request.
What certifications do your lights have?
Our standard lights typically hold CE and RoHS certifications. Custom orders can be certified upon request (additional cost/time applies). Please let us know the specific certifications needed for your region.
What is your production lead time?
Standard items typically take 15-30 days. Custom orders range from 30-60+ days, depending on complexity and quantity. We confirm the exact lead time after finalizing order details.
How do you pack chandeliers for safe shipping?
We use multi-layer protection: individual crystal/part wrapping, reinforced cardboard compartments, thick foam padding, and sturdy export cartons. Fragile items are clearly marked, and custom crating is available.
What is your warranty policy?
We offer a 3-year warranty against manufacturing defects including electrical components, materials, and workmanship. Please note that damage during transit or improper installation is excluded.
TYE Home Furnishing
