1 When can I get the quotation?
We usually provide a quotation within 2 hours after receiving your inquiry. If you urgently need to obtain the price, please specify it in your communication for priority processing.
2 Can the product be customized and what is the production cycle?
Products can be customized according to special requirements. The production cycle typically completes within 30 working days after confirmation, depending on order volume and product type.
3 What are the delivery terms accepted?
We accept various methods such as EXW (Factory Delivery), FOB (Free on Board), CNF (Cost and Freight), CIF, and DDP (Delivered Duty Paid).
4 How is the transportation cost calculated?
Costs depend on cargo volume, mode of transportation (sea/air/express), and the destination port/airport. Detailed information allows for accurate cost calculation.
5 How long is the offer validity period?
The quotation is usually valid for 30 days, primarily influenced by market fluctuations in raw material prices.
6 How are quality problems handled?
If quality issues arise, we analyze samples of the damaged products. For accessory issues, we provide free replacements typically shipped with the next batch. For large-scale issues, we offer full returns and replacements at no cost.
TYE Home Furnishing
