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Frequently Asked Questions
Q1. When can I get the quotation?
We usually quote within 8 hours after getting your inquiry. If you have an urgent project, please contact us so we can prioritize your request.
Q2. How can I get a sample for quality check?
After price confirmation, you can request samples. Sample costs are charged but can be refunded after bulk order confirmation if the quantity exceeds our MOQ.
Q3. Why should you buy from us instead of other suppliers?
Our R&D team has over 20 years of experience. We are authorized suppliers of major industry partners like OSRAM and EUCHIPS, with CB, CE, ROHS, SAA, and ETL certifications.
Q4. What services can we provide?
We accept various delivery terms (FOB, CFR, CIF, EXW) and payment methods (T/T, L/C, PayPal, Credit Card). Our team speaks English, Chinese, Spanish, and Japanese.
Q5. Can you provide ODM/OEM service?
Yes, with over 20 years in the lighting business, we offer full ODM and OEM services tailored to customer needs.
Q6. What is the typical delivery date?
Bulk production typically takes 15-30 days depending on the product. Samples are usually ready within 7-10 days.
TYE Home Furnishing
